Sauna Genève – Finnish sauna from Finland to Geneva

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Sauna Genève – Finnish wood-fired sauna Geneva

Terms & Conditions

Last updated: 6 October, 2025

1. General Information

These Terms & Conditions (“Terms”) govern all reservations, access, and use of the sauna facilities located in Pregny-Chambésy, Geneva (the “Sauna”). The Sauna is owned and operated by Nikula Sàrl, a Swiss company registered in the Canton of Vaud (the “Operator”). By making a reservation or using the Sauna, you, the user, acknowledge that you have read, understood, and agree to be bound by these Terms.

The Operator is solely responsible for all reservations, liability, and day-to-day operations of the Sauna. The Operator has a separate partnership with the surrounding site and neighboring facilities (including the restaurant and tennis club) but is not responsible for their services or operations.

2. Reservations & Payment

  • Reservation Required: Sauna entry is subject to advance booking and full payment confirmation.
  • Walk-ins: Walk-ins may be accommodated if space is available, but advance booking is strongly recommended to guarantee entry.
  • Duration: Each session is for a duration of 1 hour, unless otherwise specified during booking.
  • Arrival Time: Guests are requested to arrive on time for their reserved slot. Please do not arrive more than 5 minutes early, as there is no designated waiting area.
  • Late Arrivals: Entry will be permitted for late arrivals, but the session duration will not be extended and will end at the originally scheduled time.
  • Payment Methods: All online payments are processed through our booking system. On-site payments are accepted in cash (CHF only) or via TWINT.

3. Cancellations & Rescheduling

  • Non-refundable: All confirmed reservations are final and non-refundable.
  • Rescheduling: Rescheduling a reservation is possible only through the online booking system (Amelia plugin) and must be completed at least 2 weeks (14 calendar days) in advance of the original booking time. Rescheduling is subject to availability.
  • No-shows: Missed reservations and “no-shows” are not eligible for a refund or rescheduling under any circumstances.
  • Operator-Initiated Cancellation: In the event the Operator must cancel a sauna session due to unforeseen circumstances, including but not limited to, equipment failure, safety concerns, or staff illness, the customer will be notified as soon as possible. The Operator’s sole liability will be limited to a full refund of the payment made for the canceled session. The Operator is not liable for any other costs, damages, or expenses incurred by the customer as a result of the cancellation, such as travel costs or other consequential losses.

4. Use of Facilities

  • Surrounding Facilities: Changing rooms, showers and toilets are available across the walkway. Guests are required to wear a towel and a t-shirt or a bathrobe when outside of the sauna area.  There can be times when the dressing rooms/toilets/showers may not be available due to other use at the facility.  No refunds in these cases are offered.
  • Hygiene: All guests are required to take a cleansing shower before entering the sauna.
  • Clothing Policy: Towel and a t-shirt or a bathrobe is mandatory in all common areas (meaning coverage of upper and lower body) due to the requirements by the facility. Inside the sauna, sitting on a towel is required to maintain hygiene. Swimwear is optional inside the sauna unless local regulations dictate otherwise.
  • Food & Drink: Outside food and beverages are not permitted inside the sauna or on the immediate premises. Water bottles are allowed. Meals and drinks are available for purchase at the adjacent restaurant.
  • Behavior: Guests are expected to behave in a calm and respectful manner at all times. The Operator reserves the right to refuse entry or ask any guest to leave without a refund for inappropriate, disruptive, or unsafe conduct.

5. Health & Safety

  • Medical Disclaimer: The use of the Sauna is at your own risk. Guests are strongly advised to consult a medical professional before using the Sauna, particularly if they are pregnant or have any pre-existing health conditions, including but not limited to, cardiovascular, respiratory, or blood pressure issues.
  • Contraindications: Sauna use is not recommended for individuals who are unwell, pregnant, have a fever, have recently consumed alcohol, or have underlying health conditions that may be aggravated by heat. Guests must stay hydrated and exit the sauna if they feel dizzy, nauseous, or unwell.
  • Children: Children under the age of 16 must be accompanied by a supervising adult at all times. For safety reasons, children under 4 years of age are not permitted to use the Sauna.
  • Prohibited Substances: Entry is strictly prohibited for any guest under the influence of alcohol, drugs, or any other intoxicating substances.

6. Liability

BY ENTERING AND USING THE SAUNA, YOU, THE USER, WAIVE, RELEASE, AND FOREVER DISCHARGE THE SAUNA OPERATOR (NIKULA SÀRL), ITS OWNERS, MANAGEMENT, EMPLOYEES, AND ASSOCIATED PARTNERS (INCLUDING THE RESTAURANT, TENNIS CLUB, AND LOCAL AUTHORITIES) FROM ALL LIABILITY, CLAIMS, DEMANDS, ACTIONS, AND CAUSES OF ACTION WHATSOEVER, INCLUDING BUT NOT LIMITED TO, ANY PERSONAL INJURY, ACCIDENT, ILLNESS, OR HEALTH ISSUES, LOSS OR DAMAGE TO PERSONAL PROPERTY (INCLUDING THEFT), THAT MAY ARISE FROM OR IN CONNECTION WITH YOUR USE OF THE SAUNA FACILITIES. The Operator is not responsible for the actions or negligence of other guests. Liability is limited to the assets of Nikula Sàrl.

7. Gift Cards & Passes

  • Validity: Gift cards and multi-entry passes are valid for the period stated at the time of purchase and are non-extendable.
  • Non-refundable: All passes and gift cards are non-refundable and non-transferable unless expressly stated otherwise.
  • Booking Requirement: The possession of a pass or gift card does not guarantee access without a prior reservation.

8. Lost & Found

The Operator is not responsible for any personal items left on the premises. Items found by staff will be held for a period of 15 days and then disposed of or donated. The Operator makes no guarantee of their return or condition.

9. Intellectual Property

All images, logos, and content on the Sauna Genève website and other promotional materials, including those provided by Lapelland and Dreamstime, are the property of Nikula Sàrl or its content suppliers and are protected by copyright and other intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

10. Changes & Updates

The Operator reserves the right to adjust opening hours, prices, or services, and to update these Terms at any time without prior notice. The latest version of these Terms will always be available on the official website.

11. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with Swiss law, specifically the laws of the Canton of Vaud. In the event of any dispute, the competent courts of the Canton of Vaud shall have exclusive jurisdiction.

12. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of law, such invalidity shall not affect the validity of the remaining provisions, which shall remain in full force and effect.